What we do
Mimosa Partners works across research, strategy and design – taking a human-centred approach to help you deliver change, growth and cut through in your organisation.
Need evidence before you decide? We specialise in qualitative research with customers, staff and communities to understand their needs, emotions and behaviour. We combine this with quantitative research and your business data, so decisions rest on what people need and where the real costs sit.
Need a customer or CX strategy that is future focussed while still being achievable operationally? We work with your leaders and teams to set direction, get targeted about customer segments and experiences, and build the roadmap and measures that show whether it is working.
Want to change how the organisation delivers? We design the operating model, including the structure, roles, processes, governance and systems, with the people who run it, so the customer experience and the operation improve together.
Need a new service or change to land well? We bring customers, staff and stakeholders together to shape ideas and map the customer experience to the operations required to deliver them.
Our capabilities
We deliver results with the following capabilities
Research
Desk research
Quantitative research
Qualitative research
Design
Service design
Co-design
Concept design
CX design
Process design
Strategy
Service model
Roadmaps
Strategic narrative
Service and product strategy
Change
Implementation planning
Change management strategy
Change workshops
Metrics
CX metrics program
CX metrics reporting
Who we work with
Have a problem you’d like help solving?
We’d love to hear from you.