Service
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Business Design
While many organisations have a good handle on who their customers are and what they need, they can struggle in untangling their own organisations to deliver value to those customers.
Mimosa Partners is well-versed in understanding the complexity that sits inside organisations today. With multiple teams, systems and processes often working in siloes, work has become chaotic and fractured.
Mimosa Partners designs better organisations that cut through the chaos. We use various system thinking methodologies to ensure new designs are initiated at a high enough level to work across the organisation, focussing on frameworks, processes, systems, people, culture and ways of working.
We align teams through effective collaborative work practices and prioritisation techniques that deliver a shared outcome. Our human-centred design approach aims to help employees step away from existing mindsets, fear and egos which may be impacting decision making and outcomes.
Good for
Launching a new product and not sure who it's for
Taking a product that works into a new market
Deciding which customers to focus on first
Testing an idea before committing the budge
What we do
desk research
organisational research
systems thinking
collaborative workshopping
ideation
prioritisation
implementation planning
What we deliver
assessments and recommendation reports
strategic frameworks across operations and/or governance
change and implementation plans
service blueprints, process
design concepts and wireframes
Our other services
Service Design
Improve the customer experience and the operations behind it
Co-design
Shape and test ideas with the people who use and deliver them
Product/Market fit
Get change moving across the silos
Case Studies
Insurance - customer segments and CVPs
Designing segments and propositions for SME customers
Film- product/market fit
Determining whether a new idea has product/market fit
Government - service design
Redesigning operational policies to be customer centric
Have a problem you’d like help solving?
We’d love to hear from you.