Case Study · Education · Governance

Designing IT governance to meet people’s needs

Mimosa Partners was engaged by an education client to design a future state IT governance model using service design methodologies

Client
Tertiary education provider

Services
IT delivery

Our role
Research, workshops, synthesis, future state strategic design

What we did

Our client had an existing governance model that over time had been adapted to fit a range of new use cases. It was now time to revisit the model and build a scalable solution to meet the organisations’ growing needs more effectively. Mimosa Partners conducted the following:

Desk research and synthesised a large volume of work that had already been conducted.
Built a straw man of a new model, that we continued to iterate
Conducted research interviews and workshops with a broad range of stakeholders.
Design was further iterated through collaborative workshops with the various business areas.
Reviewed how AI may be utilised in the future design

What we found

We found that a lot of work had been done in this space but most was at a detailed level within teams.

A holistic solution was needed that sat across the teams and was easily understood by customers. This was delivered through the design of a service model.

The overarching experience was also resequenced so that activities occurred in a more effective order.

The final delivery included a future state service model, a set of concepts and roadmap to delivery.