Case Study · Aged Care · Strategy
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Designing governance to meet people’s needs
Mimosa Partners was engaged by an education client to design a future state IT governance model using service design methodologies
Client
Tertiary education provider
Services
IT delivery
Our role
Research, workshops, synthesis, future state strategic design
What we did
Our client had an existing governance model that over time had been adapted to fit a range of new use cases. It was now time to revisit the model and build a scalable solution to meet the organisations growing needs more effectively.
Mimosa Partners conduct
desk research and synthesized a large volume of work that had already been conducted.
built a strawman of a new model, that we continued to iterate
conducted research interviews and workshops with a broad range of stakeholders.
design was further iterated through collaborative workshops with the various business areas.
What we found
We found that a lot of work had been done in this space but most was at a detailed level within teams.
A holistic solution was needed that sat across the teams and was easily understood by customers. This was delivered through the design of a service model.
The overarching experience was also resequenced so that activities occurred in a more effective order.
The final delivery included a future state service model, a set of concepts and roadmap to delivery.
More of our work
Understanding older people’s needs to shape an aged care strategy
Understanding older people’s needs to shape an aged care strategy
Understanding older people’s needs to shape an aged care strategy
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