Case Study · Technology · Service Design
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Improving the onboarding experience for new employees
Mimosa Partners was engaged to redesign the onboarding experience at one of Australia’s premiere tech companies to meet their needs post-covid
Client
Technology company
Services
Various technology products and services
Our role
Research, synthesis, customer journey mapping, future state experience design
What we did
Our aim was to understand the current state experience for onboarding and re-boarding people into the team and design a better solution. We completed:
Interviews with various people in the team
Cross-functional stakeholder interviews
Research synthesis and design strategy development
Co-design of the future state in line with the design strategy
Development of digital architecture
Concept testing of future state designs to ensure they were fit for purpose
What we found
While self-service experiences are gaining in popularity in workplaces, in the same way as they are for customers, they tend to not have the same level of design focus. For organisational self serve to work well, end-to-end experiences and tasks need to be designed for, and hand over points between platforms need to be smooth.
We developed a clear understanding of employees which should form the primary focus of the onboarding experience moving forward. A range of solutions were designed to meet current pain points. The focus was on making deliverables as actionable as possible to meet employee needs now.
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